Shipping policy

Shipping & Delivery Information

Order Dispatch Provided your selected items are in stock, orders are dispatched from our warehouse on the following business day (excluding weekends and public holidays). Once your parcel is en route, you will receive an automated email containing your tracking details. While we consistently strive to meet these timeframes, occasional delays may occur during high-volume periods.

Estimated Delivery Times All orders require 1 to 3 business days for meticulous processing. Standard delivery is estimated between 4 and 12 business days. Please note that transit from our warehouse can take up to a maximum of 21 business days. Precise delivery estimates and shipping rates will be calculated and displayed at checkout. Exceptional circumstances—such as extreme weather, customs clearances, or peak seasons—may occasionally extend these delivery windows.

Shipping Rates We are pleased to offer complimentary standard shipping on every order, with no minimum spend. An optional Priority Processing with Shipping Insurance upgrade is available at checkout. Should you require further details regarding shipping costs, please reach out to our client care team at support@aureliuseco.com.

International Destinations To verify if we deliver to your region, simply select your country using the flag icon in the top right corner of our homepage. If there are shipping restrictions or if we are unable to deliver a specific item to your location, the checkout system will prevent the transaction from being finalized. Should you encounter this, please contact us with the product details, and we will gladly assist you.

Order Tracking The moment your order leaves our warehouse, a confirmation email with your unique tracking number will be sent to you. You may monitor your parcel’s journey at any time by clicking the link provided, which will direct you to the courier's portal. If you experience any issues tracking your order, please do not hesitate to contact us at support@aureliuseco.com.

Delivery Addresses Your selections can be delivered to the destination of your choosing, whether it is a private residence or a professional corporate address.

Boutique Collection At this time, we do not offer an in-store pickup service for online orders. All purchases will be shipped directly to your designated address.

Postponing a Delivery

• Standard Shipping: We are unable to halt or redirect standard shipments once they are dispatched. If a parcel cannot be delivered, it will eventually be returned to us—a process that may take several weeks. Your reimbursement will be issued only after the package is securely received back at our warehouse.

• Express Delivery: Depending on the courier and the parcel's current location in transit, we may be able to pause your delivery. Please contact us with the exact date you will be available to receive the package, and we will make every effort to arrange this with the delivery service.

Upgrading Shipping Methods Once an order has been finalized and processed through our system, it cannot be altered. Regrettably, this means we are unable to upgrade or modify your chosen shipping method post-purchase.

Consolidating Multiple Orders As noted in your order confirmation, purchases are immediately processed once placed. Consequently, we cannot merge multiple separate orders into a single shipment. Each order will be dispatched individually, and you will receive separate tracking notifications for each parcel.